CUSTOMER PORTAL

Customer Portal - Key to your success is quality offering with seamless experience for your customers. We designed our “Customer Portal” for this specific reason. Customer Portal not only offers a lot of transparency to your customers in terms of order status, quotations and historical orders and reports, but also gives them an easy option to raise any support requests.

We believe you can reduce the number of customer calls by up to 70% by offering self-service customer portals

But this is not enough. One of the advantages you will see by offering self-service and “Digital Test Request Form”, is your sample receiving, order booking and invoicing becomes highly error free. No more calling the customer continuously to ask for order details.

Some of the salient features of Customer Portal:-

• Raise and Review an Enquiry for Quotation - The customer will have the feasibility to create a new enquiry and to view the status of existing ones.
• Submit an E-TRF – Customer will have the feasibility to fill an electronic Test request form against the finalised quotation
• View Order Status – The customer can track the status of the orders processed in a lab.
• Graphical Representation of the performance of orders processed.