Account management refers to the practice of providing customers with service, support and improvement opportunities to increase their consumption of a product or service and maximize retention. It also distinctly helps the customers to solve client queries and identify new business opportunities. The account management system allows users to create a new customer account, tracking their contact, company, sales and orders history detail, to be stored as a central information database within the LIMS system for future orders and transactions. follow us: Facebook – https://www.facebook.com/elabsLIMS Instagram – https://www.instagram.com/e_labs_lims/ Linkedin – https://www.linkedin.com/in/e-labs-lims-24112521b/ Website – https://www.e-labs.ai/#/home_page
Enquiry Management System (EMS) is a software solution, designed and developed to overcome the complications that many laboratories face in keeping track of the enquiries or leads that they receive. follow us: Facebook – https://www.facebook.com/elabsLIMS Instagram – https://www.instagram.com/e_labs_lims/ Linkedin – https://www.linkedin.com/in/e-labs-lims-24112521b/ Website – https://www.e-labs.ai/#/home_page
The quotation management feature in our software includes designing and automating client’s quotation. It aims to improve client’s business efficiency in creating, generating, and emailing quotations, maintaining all relevant information about its customer, including and providing enhanced reporting features. The Benefits of Quotation Management Feature in your software are as follows: Managing all your quotation records in one user-interface friendly system with the necessary standards of tracking Email directly from the system software Status-tracking of all quotations using customized reports simplifying the workflow Attaching supporting documents to a quote which can be either for external or internal use Generating sales orders from the quotations issued A central repository for all the quotes Integration with other application for easy and fast sharing of contents and data #quotations #crm #lims follow us: Facebook – https://www.facebook.com/elabsLIMS Instagram – https://www.instagram.com/e_labs_lims/ Linkedin – https://www.linkedin.com/in/e-labs-lims-24112521b/ Website – https://www.e-labs.ai/#/home_page
Enquiry Management System (EMS) is a software solution, designed and developed to overcome the complications that many laboratories face in keeping track of the enquiries or leads that they receive. follow us: Facebook – https://www.facebook.com/elabsLIMS Instagram – https://www.instagram.com/e_labs_lims/ Linkedin – https://www.linkedin.com/in/e-labs-lims-24112521b/ Website – https://www.e-labs.ai/#/home_page
As an extensive digital economy platform, the optimal objective of E-Laboratories is to authorize or determine the realization of a number of diverse testing experiments, to design, build, and test technological tools, in order to achieve a conclusion regarding a particular product and its stability. Therefore, it is crucial to dig deeper into the understanding of environmental, genetic, behavioral, and social determinants of the product, helping to strike a balance between its effectiveness and its cost. E-labs also offer largely automated extensive testing methods and tools, backed by best evidence and relevance.
On average, a laboratory can offer a vast range of testing facilities in various domains such as environment, electronics, pharmaceuticals, chemicals, food, cosmetics, apparel and textiles, toys footwear, raw materials, building, sporting equipment, Ayurveda, and many more. Thereon, to have an organized system for generating accurate results as well as lowering the risk of discrepancies between the testing methods and the final outputs, each product accredited to a particular domain, has to go through a number of parameter checks for testing. Now ideally, a product may be qualified to go through hundreds of parameter checks to support multiple values at once, enhancing the importance of the product’s order value and correlating to other similar parameters at the same time. However, the parameters to be tested for a given product are largely influenced by the testing methods desired by the clients that also demand specific tools to be used in testing. E-Labs offer a Product Master Management feature which helps to automatically consolidate all the key information or master data related to the particular product including category, description, product number, product hierarchies, client data, parameters to be tested, testing methods to be used, list of equipment required, pricing and invoice for a more compact data management solution. One of the critical challenges faced by laboratories, in general, is to store and curate all the above-mentioned product-related information of each client, which is addressed by E-Labs in a more disciplined manner to systematically eradicate chaos and reduce manual efforts. With the Product master consolidation, E-labs automatically generate the master data related to the process encompassed in one central database, which also prevents the risk of a mishap of overlapping and mislabelling of products while establishing a good workflow in general.
Into the bargain, some of the products to be tested are also required to undergo stability testing, which fundamentally brings forth evidence of how the quality of a particular product may be affected after a given point of time, under the influence of a set of given factors. Therefore, it may come as no surprise that as often as not, these subsequent stability tests have their individual testing methods, depending upon the product, which may require a certain or specified skill-set or tools and equipment to be used in the process. While many of these testing facilities may require machinery expertise to process the following tests, some others may demand for manual skill-set to obtain optimal results. E-Labs make it easier to regulate ‘which methods to be included under which parameters’ and also govern the availability of the tools and equipment, analysts, skill-set required as well as the efficiency of the testing methods for the given process with their automated enlisted data. Therefore, with the Product Master consolidation, there is zero hassle of running errands for constant checks on the availability of raw materials or ascertaining particular testing methods required for the process which automatically eliminates the possibility of an error in order booking. Moreover, due to sundry products and parameters available to be tested based on a product’s requirements, many laboratories find it challenging to regulate such vast information considering the huge number of clients they have to do with on a daily basis. E-Labs, as a newly emerging intelligence technology, address this issue by offering an elaborated automated customer relationship management (CRM), which helps to retain proper databases for error-free order booking for the clients. The Product Master consolidation furnishes a link between the products, targets, and customer data, allowing measuring the risk and performance of testing methods in a holistic perspective at once. Therefore, it eliminates the chances of making non-informed decisions about the products and testing, enhancing efficiency and allowing more time for the process than managing product databases. In simple words, E-Labs, with their Product Master consolidation, reduce the chaos of fiddly order booking and empower customer relationship management systems to identify the target customers, while managing multiple orders at the same time.
Another colossal challenge that laboratories generally face is to establish a proper pricing and invoicing system for each client and their order, depending upon the given product sample, number/quantity of sample required for testing, methods used for testing, availability of raw materials, parameters to be tested, availability of analyst, location of the lab, discounts, and so on. E-Labs provide an exceptional advantage in managing a sophisticated customer quotation generation which allows the labs as well as the customers to have an insight into the price range required for the testing process. This feature incorporates all the corresponding product-related information as well as a peek into discounts offered by the E-Labs, to generate feasible pricing and invoicing for each client. Since a Product Master Management also captures sales and distribution channels, including the roles of the respective persons responsible for the process, company or client information, analyst information, the progress of the tests, dispatch-related information, and other regulatory compliance data, once entered a client’s data, the information remains stored in the system for further future references. Therefore, a customer quotation generation allows a customer to put forward multiple orders with different persons-in-charge without posing trouble for the management to invest more time on client data compilation. It also provides a great opportunity for the clients to keep a track of their order status and understand the process of testing on the go. Moreover, with the Product Master Management, E-Labs also offer their clients the freedom of choosing their own testing methods, tools and equipment, and a particular range based on which they wish their products to be tested. One can also participate to fill in the details of their order by themselves, without having to depend on manual efficiency. Thus, a customer quotation generation is a well-documented database of a client’s all-in particular order, which allows the client to be specific with their requirements and also make a few adjustments on the go, if necessary.
To keep it short, E-Labs offer a number of convenient testing facilities that are not only efficient and effective but also client-friendly and hassle-free. E-Labs address the daily tangible challenges faced by the regular laboratories with ease, with their enhanced technology of Product Master Management, to present more accessible and fitting services to meet the clients’ needs.
Pure water is considered the world’s best and foremost medicine, leading to many advanced developments over the years, filtering and maintaining water in its purest form in an attempt to eliminate the presence of pathogens. Accordingly, microbiological analysis of water is undoubtedly considered the most effective way of detecting fecal contamination, best known best for its ability to sustain the growth of various kinds of microorganisms, both beneficial and harmful for the body. Sample water testing from an authorized and advanced laboratory marks an indispensable step in any domain to fulfill regulatory requirements, be it pharma, food, beverages, cosmetics, etc. As per the data recorded by the World Health Organisation, around 1 billion people are reported to have access to water sources that are essentially contaminated with pathogenic microorganisms. The reasons primarily reported include poor water quality control and sanitation regulations. Forwarding ahead, the bacterial traces of Escherichia coli, Salmonella, Vibrio, etc. found in the intestinal tracts of humans, animals, birds, and livestock may also contaminate water through feces.
Testing Processes At E-Labs:
Microbiological testing is fundamentally the process to understand the microbial quality of water to ensure the safety of drinking water and annihilate any inimical results. The testing process requires the use of a fecal bacteria indicator, using proper procedures to achieve consistent consequences. Additionally, the presence of soil in the water also stipulates microorganisms that could be systematically perceived through turbidity of water. Some of the best methods for microbiological water testing are:
Parameters for Water Quality:
1. Nitrogen (NO3-n): When nitrogen exceeds in fresh and saltwater, being a crucial element for plant growth and aquatic ecosystem, it leads to the unfavorable growth of excessive algal, ultimately causing the depletion in the oxygen levels. Thus, it becomes grievous for the aquatic life to survive and flourish henceforth.
2. E-Coli: E-Coli is found in the fecal matter of animals, birds, humans, and mammals, and belongs to the family of total coliform. They do not thrive in the fecal remains but live in soils instead.
3. Total Coliform: Fecal coliform, E-Coli and total coliform are all different kinds of bacterial indicators of contaminated water with fecal matter, containing pathogens.
Microbiological Water Testing At E-Labs:
With laboratories recognized by the Food Safety and Standards Authority of India (FSSAI), and the National Accreditation Board for Testing and Calibration Laboratories (NABL), at E-Labs we offer an extensive range of testing facilities with the best equipment available in the market, carrying out sampling and analysis from a vast array of business prospects such as food business, manufacturing units, factories, etc.
To begin with, a water sample is required to submit at E-Labs along with a testing request, confirming its compliance with the Bureau of Indian Standards portable water guidelines. Most often the parameters to be tested are requested by the clients themselves, be it microbiological, physical, or chemical, conforming to the specific methods required in the process. The water sample is collected by one of our personnel at the location provided with proper temperature checks for microbiological water testing. The detailed report of the analysis is shared with the customer from time to time with the status tracking facility of the sample order.
Microbiological testing of water remains one of the most relevant testing requirements to curb out any traces of contamination in the water that we consume or use in the formulation of products from microorganisms.
With the help of the Product Master feature, E-Labs has not only become largely popular but also managed to draw out a perfect balance between establishing a good workflow in general and scrutinizing laboratory testing facilities in an efficient and error-free manner. E-Labs offer an extensive range of testing facilities ranging in various domains like pharmaceuticals, food, cosmetics, Ayurveda, environment, clothing, electronics, motor, chemicals, raw materials, apparel, and textiles, etc. One of the major aspects of the Product Documentation of a Product Master, for any given sample, involves the process of determining certain parameters to be tested. Now, each sample provided by the customer has to go through a variety of parameter checks for stability testing for pharmaceutical and other purposes. In most instances, these parameters are specified by the customers themselves, whereas in other cases, the respective laboratories take up the responsibility to do the same.
You may ask, who calculates what parameters are viable to be testing a certain product? To answer that, E-Labs have found an efficient way of eradicating discrepancies in testing results, followed by accuracy in the process. To elaborate, each Pharmacopeia (British Pharmacopeia, US Pharmacopeia, Japan Pharmacopeia) lists a certain number of parameters for each specified product and product category that exists, based on equipment, testing methods, skills required, raw materials, and the formula involved. Now, each laboratory adopts the guidelines of a particular Pharmacopeia, to extract group disciplines. Therefore, with the Product Master feature, E-Labs assure that each Product Category and their sub-categories may be qualified for several parameter checks applicable for one product sample that is determined under the Reference Test Standard which stores all the guidelines of parameters related to product categories. They are then recorded under the Parameter Category, which acts as an umbrella term, further breaking down into sub-categories under Test Parameter Detail to map out intricate information of the testing process. In other words, parameters are standards set for the goal of improvement of the product while enhancing its order value.
Each parameter can be tested through hundreds of different testing methods to obtain accurate results, therefore, depending upon the raw materials required, availability of the analyst, location of the laboratory, tools or equipment required, skill-sets, and calculated time required. With E-Labs, it’s rather easy to compile the product data when it comes to determining the testing methods as the Product Master feature generates all the necessary information related to the product at once, with its automated enlisted data, reducing the manual effort of risking error-free data entry. Thus, this also promotes hassle-free and automated pricing and invoicing, depending upon the methods, tools, parameters, analyst, location of the laboratory, skill-sets, etc. used throughout. In addition, E-Labs aid diversified product and parameter information at once, following flawless management of a sea full of clients regularly.
An Order Management System of a Product Master feature tracks and records all information related to sales and order processing detail. With the help of OMS, E-Labs offer an extensive range of order processing information, including order booking, sample booking, job allocation, job processing, sample collecting, the progress of testing, the time required by the analyst, as well as dispatch detail to the customers, for establishing a transparent and effective company-client relationship. Once the product testing information such as methods, equipment, parameters, measuring unit, pricing and invoicing, etc. are determined, an order is confirmed with the filled-in automated client and product documentation. E-Labs provides comprehensive data of order booking and sales management to evenly lookout for hindrances in the process while eradicating errors in order bookings, which is why an Order Management System helps to explicitly display the order processing. In short, E-Labs adopted OMS to-
Adding to that, there are quite a few other advantages of using an Order Management System-
At E-Labs, we offer Volatile Organic Compounds (VOCs) testing and analysis, which are commonly found in many natural and synthetic materials in the form of solids, liquids, or vapors. VOCs present in products such as the paint or wallpaper on the walls, the fragrance of the room freshener, disinfectants, deodorizers, cosmetics, etc., are essentially organic chemicals that contain a higher level of vapor pressure at room temperature. Thus, it correlates with having a low boiling point and in turn relates to the sample molecule number in the air, known as volatility.
An array of VOCs is manufactured in different industries throughout the country, which acts as a strain of slow poison for humans, animals, and the environment as well. Hence, it brings forth the need to focus on VOC testing and analysis to scrutinize the VOC concentrations present in our surroundings. Notably, although not acutely dangerous, mostly higher levels of VOC concentrations are found indoors than outdoors.
VOC Testing at E-Labs:
The best way to alleviate the danger from higher VOC concentration levels is by simply collecting and getting the samples tested at an authorized laboratory for quantitative analysis in both liquid and gaseous form. Some of the common volatile organic compounds are:
E-Labs offers consumer product testing facilities in different domains such as paints and inks, furniture and wood products, textiles and apparel, footwear, electronic appliances, etc.
1. Interior Building Products VOC Testing: E-Labs offers VOC, Phthalate & Formaldehyde Testing according to regulatory standards for Interior Building Products.
2. Furniture VOC Testing: E-Labs offers formaldehyde emission testing for wooden furniture.
3. Building Products VOC Testing: E-Labs offers VOC Testing for building products to meet Indoor Environmental Quality regulations.
4. Paints and Inks VOC Testing: E-Labs offers water content, density, and exempted solvent content testing and analysis facilities for paints and inks VOC testing.
5. VOC Floor Testing: At E-Labs, apart from product sampling, we deal with concrete floor finish and floor coverings testing, while maintaining and regulating essential requirements.
Testing Methods:
Prolonged exposure to Volatile Organic Compounds can pose dangerous effects on health, with visible kidney and liver damage, cancer, headaches as well as an increase in carcinogenicity, and skin irritations. Henceforth, E-labs use the powerful combination of Gas Chromatography (GC) and Mass Spectrometry (MS) methods to identify the presence of VOC in solid or liquid samples. The following method helps to differentiate the single or multiple constituents of VOC and provides insight into the total VOC present in the given sample. The process begins with heating a required size of the sample provided, at a specific temperature for a certain period to detect the presence of VOC in it.
E-Labs ensures that the samples provided by the clients are at par with the International VOC standards, and guarantees data accuracy as well as faster turnaround time to achieve error-free testing results while complying with the regulatory standards.
At a time when the local market is assuming the centre stage of the growth strategy for Indian pharma companies, multinational drugmakers are restructuring their businesses in India – by selling brands, closing non-core units, or laying off employees.
Earlier this month, Swiss drug major Novartis India passed on the sales and distribution rights of three of its established brands to Dr Reddys Labs and terminated the employment of 400 staffers. In October, US drugmaker Eily Lily sold the marketing rights of its anti-diabetes drugs to Cipla and laid off 120 employees in India. Around the same time, Danish pharma company Lundbeck decided to exit India as part of its global strategy. In 2019, US drug major Pfizer closed two facilities manufacturing injectables in the country in response to falling demand.
At a time when the local market is assuming the centre stage of the growth strategy for Indian pharma companies, are restructuring their businesses in India – by selling brands, closing non-core units, or laying off employees. The stocks of listed MNC pharma companies have hardly been attractive for investors compared to those of their Indian counterparts. “Pharma MNCs do not consider India a favourable market – their product portfolios are inadequate, their penetration is limited to metros and tier-1 cities, and they get beaten by their Indian peers,” said Salil Kallianpur, a pharma consultant and former executive vice president at GSK Pharma. “While input cost is rising, there are price caps to contend with in the case of certain essential drugs. This creates pressure on P&L – leading to decisions like reducing staff. At a time when the local market is assuming the centre stage of the growth strategy for Indian pharma companies, are restructuring their businesses in India – by selling brands, closing non-core units, or laying off employees. The stocks of listed MNC pharma companies have hardly been attractive for investors compared to those of their Indian counterparts. “Pharma MNCs do not consider India a favourable market – their product portfolios are inadequate, their penetration is limited to metros and tier-1 cities, and they get beaten by their Indian peers,” said Salil Kallianpur, a pharma consultant and former executive vice president at GSK Pharma. “While input cost is rising, there are price caps to contend with in the case of certain essential drugs. This creates pressure on P&L – leading to decisions like reducing staff.
As per AWACS data, the Indian-MNC breakup in the local pharma market has been 80:20 for the past several years.
According to Ajit Dangi, CEO of Janssen Consulting, pharma MNCs are basically restructuring their business in India to make it more responsive to the changing market environment. “IPR environment has improved, and it is no longer easy to copy patented molecules in India. No compulsory licence has been granted since 2014,” he said.
“Regulatory approval for NCEs (new chemical entities) which are already approved in developed countries such as by the USFDA, UK MHRA or EU EMA can now be fast-tracked in India. Over 328 irrational fixed-dose combinations – most of them approved by the state FDAs – have been banned after a protracted legal battle. This has created space for original research molecules of MNCs to be promoted scientifically,” he added.
During the pandemic, MNC pharma companies were found to be involved in strategic collaborations with Indian companies. For instance, American drug company Gilead licensed its remdesivir molecules to seven pharma companies. The transfer of Covid vaccine technology by AstraZeneca to Serum Institute and J&J to Biological E, and Merck’s voluntary licence to five Indian pharma companies for Covid antiviral pill molnupiravir for global supply are cases in point.
“MNCs are also known to focus on limited therapy areas and build bigger legacy brands,” said Sheetal Sapele, president of marketing at pharma market research firm AWACS. “In Covid times, players like GSK, Abbott, Janssen and Pfizer who had strong brands in pain, gastro and nutritional’s category could make it big due to strong top-of-the-mind recall coupled with a surge in demand.”
“There is hardly any pharma MNC that would want to exit the Indian market at this point of time given the improvement in drug affordability and accessibility and the secular growth story of the Indian pharma market,” said Krishnanath Munde, associate director, of India Ratings & Research.
However, stock market investors may not find any near-term positive trigger for the handful of pharma MNC stocks that are locally listed with limited free float. Besides, as seen in the case of Novartis India, the listed entity often houses a small proportion of the business compared to the unlisted arms in India.
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