Customer Portal - Key to your success is quality offering with seamless experience for your customers. We designed our “Customer Portal” for this specific reason. Customer Portal not only offers a lot of transparency to your customers in terms of order status, quotations and historical orders and reports, but also gives them an easy option to raise any support requests.
We believe you can reduce the number of customer calls by up to 70% by offering self-service customer portals
Sales Management / CRM – In an ever increasing competitive world where more than ever number of competitors are targeting the same customers, how do you enable sales team to attain highest level of efficiency and effectiveness?
A lot of laboratories use a custom sales/CRM application. But the challenge is seamless integration with your laboratory process. Some of the key questions that might really matter for an effective sales force are –
Machine - A laboratory works with dozens and sometimes hundreds of equipment. Several data handling and security compliances like 21 CFR 11 require you to make sure there are adequate controls over the generation, processing and transfer of data.
Our application is designed in a way to connect with key equipment so as to ensure error free data generation, processing and transfer directly to the LIMS from equipment
Operations Management - Operational Efficiency, effectiveness and correctness is at the heart of laboratory management business. Our Operations Management module allows automation and digitization of every single process like –
Quality Management - Management of test quality, operational process is of paramount importance for a laboratory. After all, you are testing products for quality. We therefore believe that the quality management process should not only be stringent, transparent but enforceable through technology. Our application allows you to maintain complete quality control over the process with Integrated workflow for Incidents, Deviations, Audit Management, CAPA, Case Management, Customer Compliant Management, Whistleblower, OOS/OOT and Change Control with fine grained permissions and audit history.
Document Library - State of art virtual data room for management of Regulatory Information, Standard Operating Procedures, Test Standard and Methods with stringent change control workflow, audit trail and extremely fine-grained permissions.
Keep all your documents at one place and allow searching and version management to all the employees.
Inventory & Procurement - Laboratory operations uses significant amount of consumables. Lack of control over the available inventory can lead to delays in test execution which in turn can impact your overall turn round time and effectively impact customer experience. LIMS allows you to centrally manage and control inventory, automate procurement and vendor management.
Shelf Life Study - While testing pharmaceuticals and food products, one of the key capability of your laboratory will be to perform a shelf life study of samples. Shelf life of the product is the time period for which the product maintains its identity and quality when stored at the conditions defined on the label of the product. LIMS allows you to effectively maintain samples and periodically book the testing as per the defined protocol of the laboratory.
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